OUCRU Indonesia

SPHERES – DWS Operator – Purbalingga

  • Group: SPHERES
  • Location: Purbalingga
  • Hours of Work: 1.0 FTE
  • Tenure: 1 month (renewable)
  • Vacancy Reference: SPHERES – DWS Operator – Purbalingga

Background

The Oxford University Clinical Research Unit (OUCRU) is a large-scale clinical and public health research unit, with sites offices in Ho Chi Minh City and Hanoi in Vietnam, Jakarta in Indonesia and Kathmandu in Nepal. In Vietnam, we are hosted by the Hospital of Tropical Diseases (HTD) in Ho Chi Minh City, and the National Hospital for Tropical Diseases (NHTD) in Hanoi. OUCRU Nepal closely collaborates with the National Academy of Medical Sciences in Kathmandu, and OUCRU Indonesia exists in partnership with the University of Indonesia. As a Wellcome Trust Africa Asia Programme, we have received considerable support from the Wellcome Trust since our establishment in 1991.

OUCRU’s vision is to have local, regional and global impact on health by leading a locally driven research programme on infectious diseases in Southeast Asia. Priority is given to health issues important to the hospitals where we work, and to the countries as a whole where we operate: Vietnam, Indonesia and Nepal. All work is intended not only to benefit the patients seen daily at our host hospitals, but also to help improve patient care.

Please see more information on OUCRU website: www.oucru.org

Requirements:

  • Lulusan Sarjana (S1) di bidang Kesehatan, Komunikasi, atau bidang terkait lainnya.
  • Memiliki keterampilan komunikasi yang baik dan mampu menangani panggilan koordinasi harian secara efektif.
  • Memiliki kemampuan pemecahan masalah (problem-solving) yang baik dan mampu merespons masalah di lapangan dengan cepat.
  • Mahir mengoperasikan Microsoft Office (terutama Excel) dan Google Workspace (Google Sheets, Docs, Drive).
  • Teliti dan memiliki keterampilan koordinasi yang kuat antar tim.
  • Diutamakan yang memiliki pengalaman dalam penanganan panggilan (call handling) atau layanan pelanggan (customer service/call center).
  • Bersedia ditempatkan di Purbalingga.

Key Responsibilities

  • Memantau log masuk/keluar (check-in/check-out), penyelesaian rute, dan peringatan (alerts) melalui dasbor DWS.
  • Memberikan dukungan pemecahan masalah (troubleshooting) secara real-time bagi tenaga kesehatan atau staf yang mengalami kendala pada aplikasi (misalnya: gagal sinkronisasi, masalah GPS).
  • Memastikan pelaporan aktivitas lapangan yang akurat dengan menandai (flagging) dan menindaklanjuti data yang hilang atau mencurigakan.
  • Berkoordinasi dengan tim distrik dan staf dukungan digital untuk meneruskan (escalate) dan menyelesaikan masalah teknis maupun operasional.
  • Mendokumentasikan tren penggunaan dan masalah yang sering terjadi untuk mendukung perbaikan sistem dan pelatihan pengguna.

How to Apply

Please submit the following documents by email to recruitment.id@oucru.org:

  • Cover letter
  • Curriculum vitae
  • Names and contact details of a minimum of two professional referees
  • Salary expectations

Email Subject: Please quote the reference “SPHERES – DWS Operator – Purbalingga – Your name” 

Deadline for submission: 31 July 2026

Only shortlisted candidates will be contacted.

Contact person

Sekar Khofidfah Maajid and Dita Arifah

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